General

Documents

• Where can I find a copy of my lease or loan agreement?
• How do I obtain my equipment/asset details?
• Can I download my contract documents from this online portal?
• I have a no-interest letter that I need signed from Siemens - where and how can I request that?
• How do I request an audit confirmation?
• I need a statement of payments for my loan/lease.

Payoff Quotes

• When is my final payment due, and how many months remain on my lease/loan?

Bill of Sale

• How do I request a Bill of Sale?

Insurance

• How do I provide proof of insurance for my lease or loan?
• What is the process for filing an insurance claim on leased equipment?
• How do I forward an updated Liability and or Property insurance certificate?

Titles

• How do I obtain a copy of my title?

Tax Questions

• Can I receive proof of property tax payments made to the jurisdiction?
• Why is sales tax applied to property tax on my invoice?
• Why am I being billed for prior years’ property tax?
• I have a Sales tax exemption certificate - who do I send this to?
• I have a Property tax question - who can answer that?

Invoice

• I didn’t receive my recent invoice. Can I get a copy via email?
• Why does my invoice say “rental” if the agreement is a lease purchase/loan?
• Why does my invoice show past due amounts? Can I get a current invoice only?
• Why does the lease require payment on the due date instead of net 30 terms?
• I cannot pay this invoice – it does not have my valid PO on it. I need this invoice corrected to reflect the new PO. Who can help?
• We missed a payment this month - can we pay this on the phone? How can I pay this ASAP?
• See all 12 articles

Miscellaneous

• Contact details
• How do I request an account audit or reconciliation?
• What fees are associated with my lease or loan?
• How do I report an error on my account?
• What happens if my payment is returned or declined?
• How do I dispute a charge on my account?
• See all 21 articles